MINISTRY OF HEALTH KAYSERİ CITY HOSPITAL

Patient Rights Updated: 15 January 2020

Patient Rights


Patient rights cover all the applications performed in order to protect the rights of people who require medical assistance and apply to a Health Organization withinthe wholeservice processprovided thereto in such Health Establishment.  

WHAT DO PATIENT RIGHTS COVER?

1.Right to benefit fromhealth serviceswithin the frameworkofJUSTICE and EQUITY principles

2. Right to Request Information

3.Right to Request of not Disclosing Information

4. Right to Be Respected for Privacy and Request for Respect for Privacy 

5.Right to Examine theRecordsandRequest Correction of theRecords

6. Right to Know, Select andChange Personnel

7. Right to Reject and Terminate Treatment

8. Right to Select andChange Health Establishment

9. RIGHT TO DETERMINE PRIORITY

CIRCULAR NUMBER 2010/73-80 OF MINISTRY OF HEALTH-GENERAL DIRECTORATE OF TREATMENT SERVICES: 

''The priority groups in the policlinic examinations are redefined as below in order to avoid the disruption of general services.”

A) Emergency cases (Cases of sudden illness development, accident, injury or similar situations and cases for which urgent medical intervention is decided by the physician)

B) Disability (Circular no 2010/80),

C) Pregnant,

D) Elders over the age of 65,

E) Children under the age of seven,

F) Widows and orphans of warand duty martyrsand war wounded and war veterans,

10. Right to Request Appropriate Diagnosis, Treatment and Care for Medical Needs

11. Right of Consent and Permission

12. Right to Be Taken Consent in Medical Researches

13. Right to Provision of Safety

14.Right to Respect to Human Valuesand Right to Visit

15. Right of Fulfillment of Religious Practices and Benefiting from Religious Services

16. Euthanasia Ban

17.Right toApplication,Complaintand Litigation

PATIENT RIGHTS IN BRIEF AIM THE ISSUES SPECIFIED BELOW

Patient rights targets thatpatientsmay easily have access to any kind of support and serviceneededthereby in order that the patient restores hishealth in the shortest possible time, at the highest possible level, in the most comfortable and respectful manner and if thisis not possible, the patient’s being able to maintain the life quality thereof against his diseases and if thiscannot be achieved, the patient’s being able to die in a manner worthy of human dignity.

THERULES TO BE OBSERVED BY THE PATIENT

The Regulation on PatientRights wasamended on May 8, 2014 andthe following articles were added to follow Article42.

Article 42/A - Thepatient has to observe the following rules while receiving health care:

a)The patienthas tobehave in accordance with the rules and practices of the health institution to which the patientapplies and act with the awareness that the patientis a part of the diagnosis and treatment team with a participative approach.

b)The patient has toprovide complete and accurate information as much as possible about his complaints, previous illnesses, treatments and medical interventions as well as medicines currently used thereby, if any, and information as to his health .

c)The patient has tocome to the control at the time determined by the physician and give feedback about the progress of the treatment.

d)The patient has toact in accordance with the date and time of the appointment and notifies the changes to relevant places.

e)The patient has torespect to the rights of patients who are given priority according to the relevant legislation in addition to other patients and personnel.

f) The patient must not make verbal and physical attacks to the personnel.

g)The patient has torefer to the patient communication unit if the patient thinks that his rights are violated or he has problems. "

PATIENT SATISFACTION

PATIENT SATISFACTION IS ONEOF THEBASICTARGETS OF THE PROVISION OF HEALTH SERVICES. 
THE AIM IS tohelp and pleasethepatients.

PATIENT SATISFACTION

is the most important indicator of health service quality.

-has a complex structure which is affected though numerousfactors.

-is realized when the service meets the expectation of the patient.

is based on the patient’s  perception of the provided services.

In our day, patients evaluate thealternativeoptionsand prefer institutions where they have the best response to their expectations.

This brings the functional aspect of service delivery into the forefront rather than the technical aspect.

PATIENT S’EXPECTATIONS

-Correct diagnosis, correct treatment

-Termination of pain and suffering as soon as possible

-Termination of anxiety and fear

-Receiving information and responses to questions

-  Acquiringknowledge skills andmotivation in order to cope with the disease,

-  Respect, interest, equity, trust, privacy, comfort...

FOCUS OFPATIENT SATISFACTION

Communication

Informing the patient adequately

(giving answers & understanding the addressee)

DEVELOPMENT OF PATIENT SATISFACTION

Effort

Focusing

-Consistent communication

-Requires responsibility

FACTORSEFFECTINGPATIENT SATISFACTION

1) FACTORS RELATED TO PATIENT

2) FACTORS RELATED TO SERVICE PROVIDERS

3) ENVIRONMENTAL OR INSTITUTIONAL FACTORS

FACTORS RELATED TO PATIENT

Age, gender, educational level, social status of the individual

- Past experience of the individual, information acquired from friends

Expectations acquired through written and oral press

Health status, diagnosis, perception of the patient's own health condition can affect patient satisfaction.

FACTORS RELATED TO SERVICE PROVIDERS

-  Itis reportedin literature that the most significant factor affecting patient satisfaction iscommunicationandadequate informing of the patient.

Theability ofhealthcare providersto communicate withpatientsplays a major role inpatients'feelinghimselfvaluable or worthless.

INSTITUTIONAL FACTORS

- Physical Features;(Hospital’s accessibility, environment, workinghours,patientrooms, waitingrooms, finding place easy, parking lot, building’s heating, ventilation, lighting, cleaning and etc.)

- Waitingperiod

- Food and dining hall services

- Applications as to visiting hours

BRIEFLY

Patients

- Must have easy access to the service they need

- Be informed about their diseases and treatments

- Be able to make free decisions about themselves

- Must have fairness, care and respect

- Must have their privacy protected

- Must not have harm from medical applications

PATIENTSCAN COMMUNICATE THEIR COMPLAINTS AND PROPOSALS BY THESE WAYS

PATIENT RIGHTS UNITS IN HOSPITALS

OUR HOSPITAL’S PATIENT RIGHTS UNIT IS IN GROUNDFLOOR IN THE ENTIRE BLOCK. PATIENTS MAY HAVE ACCESS VIA INTERNET BY VISITING hastahaklari.saglik.gov.tr

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